Fpoker FAQ – All Your Questions Answered in One Place

Withdrawing at fpoker is simple and fast. Here are the steps:

1. Log in and go to the "Wallet" or "Withdraw" option.
2. Select your payment method — bKash, Nagad, or Rocket.
3. Enter your mobile number and amount (minimum ৳300).
4. Confirm with your OTP.

How long does it take?

• BKash & Nagad: usually 5–15 minutes
• Rocket/DBBL: 15–30 minutes
• Bank Transfer: 1–3 business days

Your first withdrawal may require KYC verification — submit a photo of your National ID. Once verified, future withdrawals will be processed faster.

Daily limit: Maximum ৳1,00,000 (higher limits for VIP members).

Joining fpoker's daily sign-in bonus and free spin activities is simple:

To claim your daily sign-in bonus:

1. Log in to your account every day.
2. Click the "Daily Reward" or "Check-In" banner.
3. Claim your bonus — log in every day to build your streak and earn increasing rewards.

To get free spins:

• Participate in free spin promotions on selected slot games while they are active.
• Go to the "Promotions" page to see current free spin offers.
• Some free spins are credited to your account automatically, while others require you to click the "Claim" button.

Sign in for 7 consecutive days to earn a special reward. To view the latest promotions, Go here।

Common reasons for account lockouts and how to resolve them:

Reason 1 — Consecutive incorrect password attempts: After 5 incorrect password attempts, your account is automatically locked for 30 minutes. Wait 30 minutes and try again, or reset your password.

Reason 2 — Suspicious activity: For security reasons, fpoker may temporarily suspend an account. A notification will be sent to your registered email address.

Reason 3 — KYC verification pending: If identity verification is not completed within the required timeframe after registration, some features may be restricted.

What to do:

1. Please try resetting your password first.
2. Check your registered email for any messages from fpoker.
3. If the issue persists, contact us via live chat or at support@fpoker.bet.
4. Provide your registered phone number and a description of the issue to support.

Issues are typically resolved within 1–2 hours.

When a match is cancelled or abandoned mid-game, fpoker follows the policy below:

Match completely cancelled:

• All bet stakes are fully refunded (void bet).
• For parlay bets, any voided leg is counted as odds of 1.0.

Cancelled after a specific over/halftime:

• In cricket, if more than 5 overs have been played, the result is generally considered valid (via the Duckworth-Lewis method).
• In football, if more than 45 minutes have been played, the half-time result may be deemed valid.

For live bets: Bets placed during a suspension period are generally voided.

Refunds are typically credited to your balance within 24–48 hours. Details In the Terms & Conditions You'll receive it.

Personal information can be updated on fpoker, though some changes require verification. Steps:

To change your phone number:

1. Log in to your account and go to "Profile Settings".
2. Click the "Change Mobile Number" option.
3. An OTP will be sent to your old number — use it to verify your identity.
4. Enter your new number and verify it using the OTP sent to that number.

Name or date of birth change: These details cannot be changed directly, as they are linked to your KYC. If an update is needed, send a copy of your NID to support.

Change Email: This can be done directly from your profile settings; a verification link will be sent to your old email address.

Changes typically take effect within 5 minutes. If you experience any issues, contact us via live chat.

Fpoker offers support through multiple channels:

Tips: When contacting support, always have your registered phone number and a screenshot of the issue ready — this helps us resolve your problem faster.

Our support team is available in both Bangla and English.